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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juan Gonzalez

Juan Gonzalez

July 1, 2026

5  out of  5
rating by Juan Gonzalez
"Jessica and Nicole were extremely helpful and knowledgeable about my situation with regards to my auto policy issues when dealing with some recent concerns regarding my car insurance and helped save me some money on top of their understanding of my insurance needs"
We responded:
"Thank you, Juan! I'm glad to know that you received the assistance you needed with your auto policy concerns. Our team is committed to offering knowledgeable and helpful service. If there's anything else you need, feel free to reach out!"
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Gabrielle Mead

June 30, 2026

5  out of  5
rating by Gabrielle Mead
"Our agent saved us close to $100. by just verifying our mileage and our needs. Thank you for the excellent customer service!"
We responded:
"Gabrielle, thank you for taking the time to leave us a review! I'm happy we could help you save money by reviewing your account. Your satisfaction with our service means a lot to us. Feel free to reach out if you need anything else!"
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Jim Kelly

June 29, 2026

5  out of  5
rating by Jim Kelly
"As always, “Fast and Wonderful” customer service. I texted Nicole from Stare Farm over the weekend with a question about my coverage and first thing Monday morning she called me with an answer. Nicole is very personable and always makes me feel like I am family."
We responded:
"Thank you, Jim, for the amazing review! Our team works hard to provide a great insurance experience in Chula Vista and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Michael Betian

June 25, 2026

5  out of  5
rating by Michael Betian
"Diana was a great help and was extremely knowledgeable. 10/10 recommend to anyone whose looking for insurance"
We responded:
"Michael, thank you for taking the time to leave us a review! I'm glad you found the assistance helpful and knowledgeable. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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BIG LOUIE

June 25, 2026

5  out of  5
rating by BIG LOUIE
"Great customer service"
We responded:
"Thank you! I'm happy to hear you had a great experience with our customer service. We appreciate your support!"
Profile photo of Karina Amezcua

Karina Amezcua

June 22, 2026

5  out of  5
rating by Karina Amezcua
"Jessica was super nice and helpful from all the changes I had to make in one phone call. Love how respectful and non pushy everything was . Wonderful to have Jessica call me back and keep me posted on the policy based on my concerns. Jessica was amazing and even more of an amazing personality great people person. She did an incredible job helping me out ."
We responded:
"Karina, thank you for taking the time to leave us a review! I'm happy to hear that Jessica was able to assist you with all the changes you needed and that you felt respected throughout the process. It's great to know she kept you informed and made the experience pleasant. We're lucky to have her on our team. Let us know if we can help with anything else!"
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Bruce Pham

June 20, 2026

5  out of  5
rating by Bruce Pham
"I needed insurance for my new motorcycle and State Farm offered the best rates for me. I was helped by Diana, who was very communicative, patient and flexible throughout the week it took to settle my policy due to a surge at my work."
We responded:
"Bruce, thank you for taking the time to leave us a review! I'm glad we could assist you with your insurance and that our rates were the best fit for you. We understand how busy life can get, and it's great to know our communication and patience made the process smoother for you. Feel free to reach out if you need anything else!"
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Tracie Johnson

June 12, 2026

5  out of  5
rating by Tracie Johnson
"Jennifer and her team are the best! I love working with them and recommend their office to anyone in the area looking for an ethical and educated insurance professional!"
We responded:
"Thank you, Tracie! I'm really happy to hear that you enjoy working with our team and appreciate your recommendation. We strive to provide knowledgeable and ethical service to everyone we work with. Let us know if we can help with anything else!"
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Sergio Granados

June 5, 2026

5  out of  5
rating by Sergio Granados
"I’m very happy having State Farm, Cynthia & Nicole are very helpful & supportive"
We responded:
"Thank you, Sergio! I'm glad you're happy with our service and support. We appreciate your trust in us. Let us know if we can help with anything else!"
Profile photo of Dixon Anderson

Dixon Anderson

June 4, 2026

5  out of  5
rating by Dixon Anderson
"Sometimes people ask me, "Why have you been with State Farm for 30 years?" and I tell them that whenever I need them, I actually get to speak to a person in a local office and that makes all the difference in the world. For example, the other day I was having some issues with a vendor who was hassling be about proof of insurance and nothing I provided them was good enough so I called Jennifer Thibodeau's SF office and got the pleasure of speaking with Nicole. She was very professional, nice, and knowledgeable and within five minutes, she had shown me not only what to send them but she too sent them what they needed just, as she said, "to cover our bases and make sure it's taken care of" and I was grateful for the help and resolution. So, yes, it's support like this that makes me stay with them this long and I have no plans to switch companies. Thank you Nicole. I appreciate everything. :)"
We responded:
"Dixon, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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jonathan n reyes

June 3, 2026

5  out of  5
rating by jonathan n reyes
"Very professional team"
We responded:
"Thank you, Jonathan! I'm happy to hear that you found our team professional. We strive to provide the best service possible. Let us know if we can help with anything else!"
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777splifs

June 2, 2026

5  out of  5
rating by 777splifs
"Thank you Leslie for making my experience smooth and welcoming!"
We responded:
"Thank you! I'm happy to hear that Leslie made your experience smooth and welcoming. We're grateful to have her on our team. Let us know if we can help with anything else!"
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Yolanda Ramirez

May 29, 2026

5  out of  5
rating by Yolanda Ramirez
"Exelente servicio y buen precio"
We responded:
"¡Gracias por tu reseña, Yolanda! Me alegra saber que estás satisfecha con nuestro servicio y precios. Estamos aquí para ayudarte con lo que necesites. ¡No dudes en contactarnos si necesitas algo más!"
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Gonzalo

May 27, 2026

5  out of  5
rating by Gonzalo
"Muy buena atención y excelente servicio por parte de Diana 👌."
We responded:
"¡Gracias por tu reseña, Gonzalo! Me alegra saber que recibiste un servicio excelente. Nos esforzamos por ofrecer siempre la mejor atención. ¡Estamos aquí para lo que necesites!"
Profile photo of Josue Martinez

Josue Martinez

May 22, 2026

5  out of  5
rating by Josue Martinez
"I had a great experience with Agent Diana. She was extremely helpful throughout the entire process and made everything much easier to understand. I was very pleased and grateful for her patience, professionalism, and hard work. She took the time to answer my questions, kept a positive attitude, and genuinely showed that she cared about helping me. Excellent customer service and support — thank you, Diana!"
We responded:
"Thank you, Josue! I'm happy to hear that our team was able to make your experience smooth and understandable. We take pride in providing excellent service, and it's wonderful to know our dedication made a difference for you. We appreciate your support!"
Profile photo of Yovisghq

Yovisghq

May 19, 2026

5  out of  5
rating by Yovisghq
"I want to take a moment to thank Diana for her outstanding customer service. I was referred to her by a family member, and now I completely understand why.

She followed up on my request, answered every single one of my questions patiently and thoughtfully, and truly made me feel heard throughout the entire process.

Not only did she guide me through all of my options, but she also gave her genuine opinion on what she believed would benefit me the most, which I really appreciated.

I’m not even a customer yet, but thanks to her kindness, attention, and professionalism, I’m definitely going to become one.

Thank you, Diana!"
We responded:
"Thank you, Yovisghq, for sharing your experience! I'm glad to hear that our team provided such exceptional service and made you feel valued. Their dedication to guiding you through your options and offering genuine advice truly reflects our commitment to customer care. We look forward to welcoming you as a customer! Let us know if there's anything else we can assist you with."
Profile photo of Melody Smith-Lopez

Melody Smith-Lopez

May 15, 2026

5  out of  5
rating by Melody Smith-Lopez
"Friendly and professional. Highly recommended!"
We responded:
"Thank you, Melody! I'm happy to know you found our service friendly and professional. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Raul Gonzalez

Raul Gonzalez

May 14, 2026

5  out of  5
rating by Raul Gonzalez
"Excelente servicio"
We responded:
"¡Gracias, Raul! Me alegra saber que estás satisfecho con nuestro servicio. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Armann Robles

May 11, 2026

5  out of  5
rating by Armann Robles
"Today Adriana called me from State Farm and she was so nice because she helped go trough the insurance process, which I’ve never done. She made it easy and quick. Really nice person!"
We responded:
"Thank you, Armann! I'm glad to know your insurance process was easy and quick. Our team is dedicated to providing friendly and efficient service. If you have any more questions or need assistance in the future, feel free to reach out!"
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Samantha Cervantes

May 7, 2026

5  out of  5
rating by Samantha Cervantes
"Cynthia it’s an amazing person so patient, help me out with my first insurance car, she was detailed and explained everything to me so well. Make sure to ask for her :)"
We responded:
"Thank you for your wonderful feedback, Samantha! I'm glad you had a positive experience with your first insurance and received detailed explanations. We're always here to help with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Daniel Crosby

Daniel Crosby

May 7, 2026

5  out of  5
rating by Daniel Crosby
"Jessica is an absolute PRO! Thank You!"
We responded:
"Thank you, Daniel! I'm happy to hear that Jessica provided you with such excellent service. We appreciate your feedback and are always here to help with any insurance needs you may have. Thanks for choosing us!"
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Vicente Moreno

May 5, 2026

5  out of  5
rating by Vicente Moreno
"Estuvo bien y me atendió bien siempre es muy atenta y me ayuda en todo me explica muy bien. Gracias"
We responded:
"¡Gracias, Vicente! Me alegra saber que recibiste una buena atención. Si necesitas algo más, estamos aquí para ayudarte. ¡Gracias por elegirnos!"
Profile photo of Mauricio Ruiz

Mauricio Ruiz

May 4, 2026

5  out of  5
rating by Mauricio Ruiz
"Leslie’s service was excellent from start to finish—clear, patient, and highly professional. She took the time to explain all the coverage options in a simple way, which gave me a lot of confidence in making the right decision.

Thanks to her guidance, I didn’t hesitate to renew my policy and even chose to add broader coverage that better fits my needs. It’s clear that she genuinely cares about helping her clients and finding the best solutions for them.

I highly recommend working with Leslie if you’re looking for reliable, high-quality service."
We responded:
"Thank you for your review, Mauricio! I'm happy to know you had a great experience with our office. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Profile photo of Astrid Marques

Astrid Marques

May 4, 2026

5  out of  5
rating by Astrid Marques
"Excellent service from Camila Vargas!"
We responded:
"Hey, Astrid! Thank you for sharing your experience and recognizing the excellent service you received."
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susanna1peds

May 2, 2026

5  out of  5
rating by susanna1peds
"Jennifer was a very helpful agent. I am very happy that she is my agent. Thank you"
We responded:
"Thank you, Susanna! I'm glad to know you found our service helpful. We appreciate your trust and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"